Driver Privacy Notice
Last updated: 2026-11-07
1. Who is responsible for your data
You drive for MUHEDIN TUMBUL PR TAKSI ZAVINOGRAĐE ("the company", "we"). For your data as a driver, MUHEDIN TUMBUL PR TAKSI ZAVINOGRAĐE is the data controller.
- Company: MUHEDIN TUMBUL PR TAKSI ZAVINOGRAĐE, ZAVINOGRAĐE bb, 31305, Zavinograđe, Srbija, Serbia
- Registration no.: 108396635
- Privacy contact (the company, as controller): [email protected]
The booking technology is operated by Voziko (a service of Polemarhi d.o.o., Vojvode Mišića 46/1, 35250 Paraćin, Serbia, PIB 112505565; [email protected]), acting as the company's data processor — it processes your data only to run the service, under a written agreement with the company.
2. What data we hold about you
- Identity and contact: your name, phone number, and email (your login).
- Vehicle and licence: vehicle make/model, plate, and licence details.
- Location: not collected. Neither the web version nor the Voziko app collects or stores your location as a driver. Work is not assigned by location (rides go to the first driver who accepts), and you are not tracked on a map. The Voziko app also serves riders, so it may ask for approximate location; that permission is used only to find taxi firms and book a ride, never in the driver area.
- Work activity: the rides/services you accept or complete, and related timestamps.
- Ride notifications (only if you switch them on): in the browser we store a push subscription: a device-linked address and two keys to encrypt messages, the creation date, the last renewal and a count of failed deliveries. The content is encrypted in transit and may include a pickup address. If you use the Voziko app, we instead store a device token, the platform type, when the phone was registered, last used and last sent an alert, and the language you chose for alerts; the lock-screen alert shows only a new-ride message, with no address. You can turn notifications off in your device settings. The subscription is deleted when the push service reports it is no longer valid or when your driver account is permanently removed. In the Voziko app, the token is deleted at sign-out, when the company deactivates or removes your driver account, at account deletion, when the push service reports it is no longer valid, or after 60 days unused.
- Reports and blocks: if you report a rider, or a rider reports you, the report is stored: the category, an optional note, a copy of the ride's last chat messages, the time, the ride, and your driver id. A block by you, by a rider or by the company is stored with your driver id, so that you and that rider are not matched again. Messages containing listed offensive words are refused before they are sent. Report safety concerns to the company at [email protected] or to Voziko at [email protected]; in an emergency call the police or the emergency number of your country.
- Technical data: IP address and device/browser info, held in logs to run and secure the service.
3. Why we use it, and our legal basis
| Purpose | Legal basis (under the Serbian Personal Data Protection Act (Zakon o zaštiti podataka o ličnosti)) |
|---|---|
| To set up and manage your driver account | Performance of a contract / employment or engagement |
| Operate dispatch — assign and manage rides (without using your location) | Performance of a contract / legitimate interest in operating the service |
| To keep the service secure and prevent abuse | Legitimate interest |
| To handle safety reports, filter offensive messages and keep a rider and driver apart after a block | Legitimate interest in the safety of riders and drivers |
| To meet accounting, tax and licensing obligations | Legal obligation |
We do not use your data for advertising or profiling, and we do not sell it.
4. Who we share it with
- The company's dispatch and admin staff — to assign and manage rides.
- Sub-processors that run the platform — listed, with purpose, data, region, contract status and direct-contact detail, on the Sub-processor List page. Your data is stored via Supabase (EU, Frankfurt); no location is collected, and it is not sold or shared for advertising.
- Business transfers — if MUHEDIN TUMBUL PR TAKSI ZAVINOGRAĐE is involved in a merger, acquisition or sale of assets, your data may be transferred to the party taking over the business, which must continue to protect it as described here.
- Public authorities only where legally required.
Voziko's role: Voziko processes your data only on the company's behalf. It does not profile drivers across companies, does not use your data for its own marketing, and does not sell it or use it to train AI models. Any platform analytics use only aggregated/anonymised figures.
5. How long we keep it
- Account, vehicle and licence data: kept while you drive for the company and for up to 12 months afterwards. If you delete your account yourself, they are deleted at once.
- Work activity (rides you accept or complete, related timestamps and status changes): these records are not currently deleted automatically; the planned period of 12 months after you stop driving for the company is not yet in place. When your data is anonymised, the records are no longer linked to your name, phone or email. When your account is permanently removed, status changes are deleted and rides are no longer linked to you.
- Reports and blocks: a report is deleted 12 months after the company closes it, and a block 12 months after it was made. Deletion is automated.
- Accounting and tax records: kept by the company, for the periods set by law. Private-sector electronic invoices are kept for 10 years from the end of the year of issue (Art. 15 of the Serbian Electronic Invoicing Act).
6. Your rights
Delete your account yourself: in the Voziko app or on the website, open Account → Delete account. Your name, phone, email, login, vehicle and licence details, device notifications and status history are deleted at once; rides you drove and safety reports stay with the company without your name, for the periods above. If you cannot sign in, see https://voziko.com/brisanje-naloga.
Under the Serbian Personal Data Protection Act (Zakon o zaštiti podataka o ličnosti) you can ask to access, correct, delete, restrict or object to, or receive a copy of your data. Contact the company at [email protected]; you can also reach Voziko support at [email protected], which forwards your request to the company.
You may complain to your country's data-protection authority — the Commissioner for Information of Public Importance and Personal Data Protection (Poverenik) (https://www.poverenik.rs). Complaint contact: Poverenik, Bulevar kralja Aleksandra 15, 11120 Belgrade, Serbia — [email protected].
7. Changes
We may update this notice; the "last updated" date shows the current version, and significant changes will be highlighted in the app.